This Privacy Policy explains how WideLens (“WideLens,” “we,” “us”) collects, uses, and shares information when you use our mobile application and website (the “Service”). By using the Service, you agree to the practices described here.
1. Information We Collect
We collect the following categories of information:
- Account information: email address, display name, password (hashed), and your chosen subscription tier.
- User Content: filmed clips, voiceovers, AI-generated scripts, captions, edits, watermarks, and published-post metadata.
- Connected-platform data: when you authorize a publishing connection (Instagram, Facebook, TikTok, YouTube), we store the OAuth tokens and basic account metadata returned by that platform. We do not store your platform passwords.
- Billing information: our payment processor collects and stores your payment details directly; we receive only a customer identifier, the subscription tier, status, and renewal date.
- Usage data: device type, OS version, app version, anonymized analytics events, and crash reports.
- Push tokens: if you grant notification permission, we store a push notification token for your device so we can send you in-app notifications.
2. How We Use Your Information
- To provide and improve the Service.
- To process payments and manage your subscription.
- To generate AI-assisted content (scripts, voiceovers, captions) using your inputs as prompts.
- To publish your content to platforms you authorize.
- To send you transactional emails (account, billing, security) and optional product updates.
- To monitor for abuse, fraud, and policy violations.
- To comply with legal obligations.
3. Third-Party Services We Share Data With
We share information with third-party service providers that help us deliver the Service, including providers of cloud infrastructure and database hosting, payment processing, background job orchestration, AI script and voice generation, speech-to-text transcription, video filter and music libraries, email delivery, and analytics. These providers process data only on our behalf and under contractual obligations to keep it secure.
When you authorize publishing to a connected social platform, your video and caption content is sent to that platform — currently Instagram, Facebook, TikTok, and YouTube. Each platform has its own privacy policy governing how it handles your content there.
4. Data Retention
We retain your account and User Content for as long as your account is active. After you cancel or delete your account, we retain your data for 30 days to support reactivation, then delete or anonymize it. Some data (billing records, security logs) may be retained longer where required by law.
5. Your Rights
Subject to your jurisdiction, you may have the right to access, correct, port, or delete your personal data, and to object to certain processing. To exercise these rights, email privacy@widelens.app. We respond within 30 days.
California residents: you have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information.
EU/UK residents: under GDPR/UK GDPR, we process your data on the legal bases of contract performance (account, billing), legitimate interest (security, anti-fraud), and consent (marketing emails, push notifications).
6. Security
We use industry-standard safeguards including HTTPS for transport, encryption at rest in our managed database, row-level security policies on every customer-data table, and per-customer signed URLs for media downloads. No system is perfectly secure; we will notify affected users without undue delay if a breach occurs.
7. Children
WideLens is not directed at children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children. If you believe a child has provided us with information, email privacy@widelens.app and we will delete it.
8. International Transfers
Our infrastructure is hosted in the United States. By using the Service from outside the US, you consent to the transfer of your information to the US, where data-protection laws may differ from those in your country.
9. Changes to This Policy
We may update this Privacy Policy as our practices evolve. Material changes will be announced via email and in-app notice at least 14 days in advance.
10. Contact
Privacy questions: privacy@widelens.app.